Junior Customer Success Lead - Remote

Overview

Lets is a growing German social impact startup dedicated to integrating social responsibility and employee engagement effectively within companies.

In Short

• Responsible for the Customer Success strategy.
• Main contact for key customers to maximize satisfaction and engagement.
• Develop strategies for corporate volunteering and donation solutions.
• Optimize and conduct onboarding processes for smooth platform implementation.
• Monitor and analyze customer success metrics and report regularly.
• Manage large projects like organizing social days and strategic volunteering programs.
• Implement innovative approaches based on trends and best practices in Customer Success.

Requirements

• Several years of experience in Customer Success or Account Management, ideally in a SaaS environment.
• Startup mentality with strategic, creative, and solution-oriented thinking.
• Excellent project management skills to coordinate multiple priorities.
• Outstanding communication and interpersonal skills with a strong customer focus.
• Experience working with corporate clients, preferably in HR, CSR, or sustainability.
• Fluent in German and English, living in Germany.
• Passion for social responsibility and helping companies create positive change.

Benefits

• A meaningful work environment contributing to societal improvement.
• Supportive team culture with opportunities for personal and professional development.
• Regular co-working sessions in Berlin and Munich and at least one team trip per year.
• Work from anywhere - truly.
• Engage in corporate volunteering during work hours as much as you want.
• Performance-oriented salary package and additional benefits, including training opportunities.