Senior Product Manager (Contact Center) - Remote

Overview

Join Lendbuzz as a Product Manager for Contact Center, where you'll shape our contract center strategy and technology, enhancing self-service options and improving customer interactions.

In Short

• Lead the contract center strategy and technology.
• Enhance self-service options for customers.
• Improve customer interactions and drive innovation.
• Work in a dynamic environment focused on AI and machine learning.
• Flexible hybrid work model with occasional travel to Boston office.
• Impact every part of the business with your role.
• Endless opportunities for growth.
• Be part of a culture that values diversity and independent thinking.
• Shape the future of auto finance.
• Join a company committed to providing better access to credit.

Requirements

• Experience in product management.
• Strong understanding of AI and machine learning technologies.
• Ability to enhance customer interactions.
• Experience in developing self-service options.
• Strong leadership and communication skills.
• Ability to work in a hybrid environment.
• Critical thinking and problem-solving skills.
• Experience in the finance or auto finance industry is a plus.
• Willingness to travel occasionally.
• Passion for diversity and inclusion in the workplace.

Benefits

• Flexible work environment.
• Opportunities for professional growth.
• Work with innovative technologies.
• Be part of a diverse and inclusive culture.
• Impactful role in shaping the future of finance.
• Collaborative team atmosphere.
• Access to training and development resources.
• Competitive compensation package.
• Health and wellness benefits.
• Engaging company culture.