Income Protection Claims Assessor - Remote

Overview

The Income Protection Claims Assessor will manage claims, ensuring fair decisions while maintaining compliance and customer satisfaction.

In Short

• Gather evidence and assess claims logically.
• Manage claims from end to end within guidelines.
• Communicate effectively with customers via various channels.
• Liaise with internal and external parties for information.
• Handle appeals and complaints with urgency.
• Support training and development of claims team members.
• Manage sensitive claims involving fraud or litigation.
• Ensure timely and accurate service delivery.

Requirements

• Experience in handling Income Protection claims is desirable.
• Awareness of compliance regulations.
• Good medical knowledge and understanding of underwriting.
• Understanding of financial calculations for claims payment.
• Knowledge of reinsurance processes.
• Ability to show empathy and sensitivity.
• Good written and verbal communication skills.
• Ability to handle difficult calls.

Benefits

• Performance-related bonus and share schemes.
• Generous pension contribution.
• Life assurance.
• Private medical insurance for permanent employees.
• At least 25 days holiday plus public holidays.
• Competitive family leave.
• Electric car scheme available.
• Discounts on products and services.
• Redesigned workspaces for collaboration and wellbeing.