Tutor Support Representative - Remote

Overview

Learner Education is seeking a part-time, remote Tutor Support Representative to help match students with the right tutors. This entry-level position is ideal for someone early in their career who is passionate about education and can easily adapt to new systems and processes.

In Short

• Review student profiles to understand needs and goals.
• Research tutor profiles to find the best matches.
• Communicate with tutors and manage responses via email.
• Schedule and confirm trial sessions between students and tutors.
• Track trial sessions from start to finish.
• Collaborate with Academic Advisors to ensure successful placements.
• Provide exceptional support to students and tutors.
• Conduct welcome calls for new tutors and build professional relationships.
• Maintain clear communication across teams.
• Adapt to additional responsibilities as needed.

Requirements

• Empathetic and passionate about education.
• Able to work independently in a fast-paced, remote environment.
• Strong verbal and written communication skills.
• Comfortable with technology and adapting to new tools (Google Suite, Slack, ZenDesk, VOIP).
• Problem-solver with the ability to manage urgent situations calmly.
• Proactive, self-motivated, and goal-oriented.
• Open to feedback and committed to personal growth.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Gain experience in the education field.
• Supportive team environment.
• Professional growth opportunities.