Junior to Junior+ Service Desk Analyst - Remote

Overview

Lean Tech is seeking a dedicated Junior to Junior+ Service Desk Analyst to provide support and troubleshooting for our drivers, engaging with expansive engineering teams across Latin America and the United States.

In Short

• Provide Tier 1 technical phone support for Professional Drivers.
• Troubleshoot issues related to Edge Connect Tablets and other driver-related tasks.
• Perform password resets for internal users and Professional Drivers.
• Accurately record and document tickets/requests using ServiceNow.
• Process requests submitted through the self-service portal.
• Provide Tier 1 application support for core platforms.
• Engage additional support staff when needed.
• Monitor service desk tickets and prioritize based on urgency.
• Work in a rotating shift schedule.
• Contribute to a collaborative work environment.

Requirements

• 6+ months of experience in troubleshooting and providing phone support.
• 6+ months of experience in customer support roles.
• Availability to work any schedule, including rotating shifts.
• A logistics background/experience is preferred.
• Ability to work well under pressure.
• Excellent interpersonal, time management, and organizational skills.
• Strong oral and written communication skills.
• Ability to define problems and facilitate problem-solving.
• Flexibility to accept change and handle multiple priorities.
• Ability to communicate effectively with end users and drivers.

Benefits

• Join a powerful tech workforce and help change the world through technology.
• Professional development opportunities with international customers.
• Collaborative work environment.
• Career path and mentorship programs.