Nursing Clinical Quality Specialist, Telehealth (Spanish Bilingual) - Remote

Overview

The Nursing Clinical Quality Specialist for Telehealth is responsible for ensuring quality and patient experience through monitoring clinical interactions and supporting the Dedicated Care Line Team.

In Short

• Responsible for live and recorded call monitoring.
• Participates in calibration events and provides peer reviews.
• Identifies quality trends and process opportunities.
• Champions clinical quality and patient experience initiatives.
• Streamlines workflows for the virtual care team.
• Translates quality data into policies for patient safety.
• Facilitates call audits and feedback sessions.
• Advocates for patient needs throughout the care journey.
• Contributes to a culture of collaboration and professional development.
• Ensures optimal patient outcomes through evidence-based practices.

Requirements

• Compact Multistate Nursing License required.
• Associate's degree required; Bachelor's preferred.
• Minimum of three years clinical nursing experience.
• Three years experience in training clinical teams preferred.
• Healthcare-related quality improvement experience preferred.
• Minimum of one year virtual care or telehealth experience preferred.
• Fluency in Spanish is required.
• Strong work ethic and ambition.
• Ability to empower peers and facilitate team collaboration.
• Commitment to patient-centered care and innovation.

Benefits

• Great compensation and comprehensive benefits.
• Career development and advancement opportunities.
• Work-life balance.
• Opportunity to make a difference in patients' lives.
• Family-oriented and supportive work environment.