Onboarding & Communications Specialist - Remote

Overview

The Onboarding & Communications Specialist will work closely with various teams to deliver exceptional customer onboarding and adoption experiences, ensuring customers receive value from their solutions.

In Short

• Collaborate with Customer Success teams to create onboarding resources.
• Engage customers through various initiatives for successful onboarding.
• Manage customer communication and logistics for onboarding engagements.
• Create impactful presentations with Onboarding Program Management.
• Monitor and analyze data to assess engagement impact.
• Develop and manage webinars and communication calendars.
• Update Customer Success websites with relevant resources.
• 3+ years’ experience in SaaS focusing on Onboarding or Customer Success.
• Strong communication and relationship-building skills.
• Detail-oriented and organized with project management abilities.

Requirements

• Experience in SaaS environment focusing on Onboarding or Customer Success.
• Strong communication skills to engage with leaders.
• Detail-oriented and able to manage multiple projects.
• Strong collaboration skills to promote ideas and secure support.
• Analytical with strong problem-solving skills.
• Adaptable to rapidly changing environments.
• Ability to create user-friendly customer-facing documentation.
• Experience with Gainsight, Marketo, and Goldcast is a plus.

Benefits

• Flexible remote or hybrid work culture.
• Inclusive work environment with equal opportunity for all applicants.
• Career development support from your current location.
• Work with a leading cloud software company in social good.
• Engage with a diverse community of nonprofits and organizations.