Client Success Manager - Full Remote

Overview

As a Client Success Manager at LDX Digital, you will serve as the primary point of contact for your assigned clients, ensuring their needs are met through ongoing communication and strategic support.

In Short

• Manage client relationships through weekly virtual meetings and ongoing communication via slack.
• Provide high-touch support, campaign updates, and actionable insights to help clients achieve their marketing goals.
• Foster client relationships, ensuring all clients are satisfied, comfortable and educated on any topic we are working on.
• Identify upsell opportunities and introduce new offerings that align with client needs and business objectives.
• Serve as the liaison between clients and internal teams (media buyers and designers) to manage requests and ensure deliverables are executed effectively.
• Use ClickUp to log and track detailed deliverables from intake through to completion.
• Maintain clear and timely documentation of performance metrics, deliverables, and meeting outcomes.
• Monitor campaign performance using tools like Google Ads, Google Analytics, and general reporting/dashboard platforms, ensuring campaigns meet or exceed expectations.
• Partner with internal teams to delegate tasks for optimizations, creative updates, or strategy shifts based on performance.
• Ensure clients receive timely and insightful reports, with data interpreted in a way that supports decision-making.
• Collaborate with leadership and sales to communicate evolving client needs, introduce new services, and support renewals.
• Proactively identify and resolve issues that impact client satisfaction, providing follow-up and closure in a timely and professional manner.
• Support a high standard of service that drives retention and long-term client success.

Requirements

• Experience in client success or account management roles.
• Strong communication skills and ability to build relationships.
• Proficiency in digital marketing tools and platforms.
• Ability to analyze performance metrics and provide insights.
• Experience with upselling and client retention strategies.
• Familiarity with project management tools like ClickUp.
• Strong organizational skills and attention to detail.

Benefits

• Fully remote work environment.
• Opportunities for professional development and growth.
• Collaborative and diverse team culture.
• Flexible working hours.
• Impactful work with eCommerce brands.