Bilingual Client Intake Specialist (Mandarin & English) - Remote

Overview

The Bilingual Client Intake Specialist will serve as a primary point of contact for clients, providing administrative support and ensuring effective communication in both Mandarin and English.

In Short

• Serve as the primary contact for client inquiries in Mandarin and English.
• Screen inquiries and schedule consultations.
• Build rapport with clients and support lead conversion.
• Manage calendars and client records using CRM systems.
• Liaise with clients, business partners, and attorneys.
• Collaborate with team members to ensure client satisfaction.
• Must have 2+ years of experience in client relations.
• Fluent in Mandarin and English, both written and verbal.
• Prior experience with a U.S.-based law firm is preferred.
• Strong interpersonal skills and attention to detail required.

Requirements

• Minimum of 2 years of experience in client relations, customer service, or administrative support.
• Bachelor's degree in communications or business administration preferred.
• Fluency in Mandarin and English required.
• Familiarity with CRM software and scheduling applications.
• Proficiency in Microsoft Office Suite and virtual collaboration tools.
• Strong interpersonal skills and ability to multitask.
• Reliable internet connection and home office setup.
• Experience with social media communication platforms.

Benefits

• Comprehensive training for success in the role.
• Ongoing professional development opportunities.
• Flexible scheduling for work-life balance.
• Holiday pay for U.S. federal holidays.
• Performance-based bonuses.
• Periodic remuneration reviews.
• Supportive and collaborative team culture.
• Opportunity for career advancement.