Product-Led Sales Specialist - Remote

Overview

LaunchDarkly is seeking a Product-Led Sales Specialist to accelerate our Product-Led Growth (PLG) motion by helping trial users and self-serve customers succeed. In this role, you will proactively engage with developers who are evaluating or using LaunchDarkly, ensuring they can seamlessly onboard, navigate friction points, and unlock the product’s full value.

In Short

• Leverage automation and insights from product qualified lead (PQL) data to drive meaningful customer interactions at scale.
• Engage proactively with Trial and free users to help them navigate onboarding challenges, answer technical questions, and guide them to useful resources.
• Identify high-potential Trials to be transitioned to Sales for pipeline generation.
• Monitor and analyze self-serve customer activity to identify growth and retention opportunities for Sales.
• Work with Support to escalate technical issues beyond your expertise.
• Become technically proficient with the LaunchDarkly platform (including SDKs).
• Partner with Marketing & Product teams to enhance the trial and self-serve experience, including refining onboarding flows and documentation.
• Maintain a developer-friendly engagement approach, focusing on education and problem-solving rather than traditional sales tactics.

Requirements

• 2+ years of experience in a customer-facing, growth, onboarding, or technical support role.
• Preferred Bay Area-based, US Required.
• Strong communication and problem-solving skills, with a proactive mindset.
• Technical proficiency and understanding of software development practices —enough to answer product and implementation questions for developers.
• Ability to work cross-functionally with Sales, Support, Product, and Marketing teams.
• Comfort engaging with developers and engineers in a consultative way.

Benefits

• Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.