Client Success Manager - Remote

Overview

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services.

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.

We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, X/Twitter, LinkedIn, YouTube, and Pinterest.

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI.

In Short

• Accountable for retention, growth, and overall success of assigned book of business.
• Drive renewals, upsell, and cross-sell for your book of business.
• Identify new opportunities for customer growth.
• Build Success Plans for customers and nurture them towards those plans.
• Establish and nurture strong customer relationships.
• Act as the “Voice of Customer” for ongoing product development.
• Become an expert at demonstrating the value of Later’s products and services.
• Work cross-functionally with multiple internal stakeholders.

Requirements

• 5+ years experience in strategic account management or customer success.
• Exceptional written and verbal communication skills.
• Experience working cross-functionally with internal stakeholders.
• Ability to act as a trusted advisor to customers.
• Proven success at building positive relationships with key stakeholders.

Benefits

• Market-based and data-driven compensation approach.
• Eligibility for various benefits plans.
• Significant personal and professional growth opportunities.
• Inclusive and supportive work environment.