Customer Experience Business Intelligence Analyst - Remote

Overview

LastPass is looking for a Customer Experience Business Intelligence Analyst to become a key player on our Customer Experience (CX) Strategy & Operations team. This role is perfect for someone who’s passionate about uncovering insights, crafting compelling visual narratives, and gaining a deep understanding of business operations—not just fulfilling data requests.

In Short

• Partner with stakeholders and senior leaders to understand business goals and translate them into analytical stories and solutions.
• Collect, analyze, and interpret complex data sets to identify trends and patterns that inform business strategies and improve the customer experience.
• Design and build an intuitive portfolio of dashboards and reports using tools like Power BI.
• Write efficient SQL queries to extract, validate, and analyze data from multiple sources.
• Investigate data anomalies and work with data engineering to trace issues to source systems.
• Document data tables, definitions, logic, and processes to ensure transparency and repeatability.
• Support strategic initiatives with data-backed insights and recommendations.
• Champion a culture of curiosity, continuous learning, and business acumen within the BI function.

Requirements

• Proven experience in a BI, analytics, or business operations role.
• Strong SQL skills and comfort working with relational databases.
• Expertise in data visualization tools (Power BI, Tableau, or similar).
• Ability to work independently, manage multiple priorities, and deliver high-quality work.
• Strong communication skills with the ability to explain complex data to non-technical audiences.
• A passion for understanding how the business works—not just the data behind it.
• Experience working with cross-functional teams and navigating ambiguity.
• Familiarity with data validation, data lineage, and collaborating with data engineering teams.

Benefits

• Competitive compensation.
• Flexible Paid Time Off policies, including self-care and volunteer days.
• Parental leave.
• Comprehensive health coverage, including dependents.
• Home office setup support.
• Continuous learning and development opportunities.
• Remote work stipend to support your home office needs.
• Short-Term or Remote-Centric Work Arrangements for added flexibility.