Technical Support Engineer - Remote

Overview

At Laravel, we are committed to creating tools that empower developers to build exceptional web applications while nurturing a supportive and inclusive global community. By joining our team, you’ll play a pivotal role in helping developers succeed and thrive in their work.

In Short

• Join Laravel's Customer Success and Support team.
• Provide technical support for Laravel ecosystem tools.
• Manage customer inquiries and resolve issues efficiently.
• Document bugs and feature requests for the engineering team.
• Collaborate with teammates to resolve complex customer issues.
• Contribute to knowledge sharing within the team.
• Maintain high customer satisfaction ratings.
• Work during Central European Time (CET) hours.

Requirements

• Experience in technical support or customer service.
• Familiarity with Laravel tools like Forge, Vapor, Spark, Envoyer, and Nova.
• Strong problem-solving skills and empathy.
• Ability to manage tickets and prioritize effectively.
• Excellent communication skills.
• Willingness to adapt to various support channels.

Benefits

• Be part of a supportive and inclusive team.
• Opportunity to shape customer experiences.
• Engage with a vibrant developer community.