Maconomy Support Analyst - Remote

Overview

The Maconomy Support Analyst role at Kyndryl involves solving complex problems in a fast-paced environment by supporting ERP systems, particularly Maconomy, and ensuring effective communication with users regarding technical issues.

In Short

• Monitor and manage incoming support tickets.
• Conduct root-cause analysis for reported incidents.
• Provide estimates for development work.
• Maintain professional communication with users.
• Document and test implemented components.
• Collaborate with higher-level teams for unresolved issues.
• Engage in a culture of innovation and excellence.
• Drive personal and professional growth.
• Support a diverse and inclusive work environment.
• Take ownership of development and troubleshooting tasks.

Requirements

• 3-4 years of experience as a Support Analyst.
• Proven experience in ERP system support, especially Maconomy.
• Knowledge of Maconomy Financials modules.
• Experience with ticketing systems like ServiceNow or Jira.
• Familiarity with ITIL best practices.
• Excellent communication skills.
• Strong analytical skills for problem-solving.
• Ability to manage multiple priorities effectively.
• Bachelor's degree in Computer Science or related field.
• Certifications in cloud platforms are a plus.

Benefits

• Access to employee learning programs for certifications.
• Opportunities for career advancement.
• Support for personal and professional development.
• Inclusive workplace culture.
• Resources for well-being and work-life balance.
• Engagement in community service and volunteering.
• State-of-the-art resources and technology.
• Collaboration with Fortune 100 clients.
• Innovative and creative work environment.
• Employee referral opportunities.