Patient Experience Coordinator - Remote

Overview

As a Patient Experience Coordinator at knownwell, you will be the first point of contact for customers, providing assistance and information regarding our weight-inclusive healthcare services.

In Short

• Handle incoming and outbound calls promptly and professionally.
• Identify customer needs and provide appropriate solutions.
• Manage customer complaints and escalate complex issues when necessary.
• Maintain high levels of customer service with empathy and courtesy.
• Collaborate with team members to enhance customer experience.
• Work within the hours of operation: 8:00am – 5:00pm CST, Monday-Friday.
• Must be authorized to work in the United States.

Requirements

• High school diploma or equivalent; college degree preferred.
• Previous experience in customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving skills.
• Proficiency in electronic health record software.
• Commitment to exceptional customer service.
• Experience with EHR systems, preferably Athena.

Benefits

• Opportunity to work in a dynamic, innovative healthcare environment.
• Be part of a company that is changing care delivery for patients with obesity.
• Engage in a hybrid model of in-clinic and virtual care.