Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls, ensuring customer satisfaction and driving repeat business.

In Short

• Responds to basic customer inquiries regarding products.
• Places customer orders via various methods.
• Negotiates sale and purchase prices to influence gross profit.
• Builds customer relationships to drive repeat business.
• Maintains appropriate inventory levels for customers.
• Partners with Account Representatives for customer satisfaction.
• Expedites backorders and handles customer returns.
• Performs other duties as assigned.

Requirements

• High school diploma or GED required.
• Zero to three years of related experience preferred.
• Strong communication skills (written, verbal, listening).
• Ability to multi-task and manage time effectively.
• Moderate computer skills including information processing.
• Product knowledge is preferred.

Benefits

• Excellent benefits package including healthcare coverage.
• Retirement savings options.
• Vacation, sick, and holiday pay.