Match Day Management Support Specialist - Remote

Overview

The Match Day Management and Support Specialist serves as the primary support contact for league and club users in the MLS, ensuring smooth operational performance during games and critical events.

In Short

• Monitor system performance during soccer matches and events.
• Troubleshoot and triage incoming support requests.
• Escalate advanced technical issues to specialized teams.
• Provide weekend and off-hours support during critical times.
• Act as primary league contact during on-call hours.
• Communicate system statuses and updates to stakeholders.
• Serve as secondary support for soccer clubs.
• Log and track support issues and resolutions.
• Assist in product testing and feedback.
• Maintain documentation for team knowledge sharing.

Requirements

• Working knowledge of soccer and its rules.
• Exceptional communication and interpersonal abilities.
• Proven technical troubleshooting skills.
• Strong client relationship management capabilities.
• Familiarity with league and club workflows.
• Ability to work independently under pressure.

Benefits

• Opportunity to work in a dynamic sports environment.
• Engagement with top professionals in sports performance.
• Flexible working hours.
• Contribution to innovative sports analytics.