Simplified Chinese Customer Support Agent - Gaming - Remote

Overview

As a Player Support Agent at Keywords Studios, you will provide top-notch assistance to players, solving their queries and ensuring excellent customer service in a supportive environment.

In Short

• Provide assistance to players regarding game-related queries.
• Utilize investigative skills and a ticketing system for issue resolution.
• Respond to inquiries via email and chat, no phone calls required.
• Collaborate with internal teams for project-related requests.
• Fluent in Simplified Chinese and Japanese at a C1-C2 level.
• Proficient in English for daily interactions.
• Familiarity with MS Office or Google Suite is required.
• Full-time availability, including weekends and shifts.
• Previous customer service experience is a plus but not mandatory.
• Passion for video games is beneficial but not essential.

Requirements

• Excellent Simplified Chinese language skills, especially in writing.
• Excellent Japanese language skills, especially in writing.
• Proficient in English for collaboration.
• Familiarity with MS Office or Google Suite.
• Full-time availability, including weekends.

Benefits

• Work in a casual and supportive environment.
• Opportunity to work on popular games.
• Full training provided for customer service.
• Be part of a diverse and inclusive global community.
• Remote work flexibility.