Loyalty Performance Manager – Automotive Industry (Spanish Speaking) - Remote

Overview

This role seeks a highly experienced Customer Loyalty Manager to lead and optimize customer retention strategies across automotive dealerships.

In Short

• Design and implement customer loyalty strategies across automotive brands.
• Manage a team of customer loyalty specialists.
• Monitor performance indicators to drive improvement.
• Oversee CRM software optimization.
• Coach sales and aftersales teams on loyalty initiatives.
• Translate client needs into customer-focused solutions.
• Ensure customer satisfaction and business targets are met.

Requirements

• Minimum 5 years in the automotive industry focused on customer loyalty.
• Strong leadership and team management experience.
• Success in customer retention program delivery.
• In-depth knowledge of trade cycle management.
• Ability to translate client needs into training solutions.
• Advanced communication and strategic operations skills.
• Comfortable with face-to-face coaching sessions.
• Experience in international markets.
• Strong IT proficiency including Excel and Power BI.
• Fluent in English and Spanish.

Benefits

• Opportunity to shape customer loyalty in the automotive sector.
• International exposure and career progression opportunities.
• Dynamic and collaborative work environment.