ServiceNow Developer - Software Asset Management - Remote

Overview

This position is for a ServiceNow Developer specializing in Software Asset Management, aimed at enhancing IT service management functions within the VA End-user Support Operations.

In Short

• Design and develop scalable ITSM solutions.
• Create detailed documentation for ITSM solutions.
• Identify opportunities for innovation in ITSM practices.
• Lead technical teams in implementing ITSM solutions.
• Provide training and mentorship for junior professionals.
• Collaborate with stakeholders to gather requirements.
• Ensure compliance with IT standards and regulations.
• Stay updated on market trends and new technologies.
• Engage in risk mitigation for ITSM solutions.
• Support the development of IT standards and policies.

Requirements

• Deep experience in IT management and ServiceNow platform.
• Expertise in HAM/SAM Pro Modules.
• Exceptional communication and strategic thinking skills.
• Ability to analyze and solve complex problems.
• Experience in software development phases.
• Strong relationship-building skills with stakeholders.
• Knowledge of agency compliance and reporting requirements.
• Experience in training and mentoring.
• Ability to lead technical teams.
• Understanding of IT standards and policies.

Benefits

• Opportunity for professional growth and development.
• Work within a supportive community of experts.
• Engagement in meaningful change and innovation.
• Flexibility of remote work within the USA.
• Long-term role tenure based on government timelines.