Customer Support Representative - Remote

Overview

Join us at Keep as a Customer Support Representative, where your exceptional communication skills and problem-solving abilities will be vital in ensuring our customers receive the highest level of support and satisfaction.

In Short

• Respond to customer inquiries via email, chat, and phone.
• Resolve customer issues promptly and effectively.
• Offer product support and training on fintech solutions.
• Collaborate with cross-functional teams to enhance customer experience.
• Escalate technical issues to appropriate teams.
• Contribute to continuous improvement of support processes.

Requirements

• 1-2 years of experience in customer support, preferably in fintech.
• Exceptional written and verbal communication skills.
• Strong problem-solving skills and ability to work independently.
• Familiarity with CRM systems and support tools.
• Detail-oriented and dedicated to high-quality work.
• Passion for fintech and customer service.

Benefits

• Be part of a dynamic team making an impact in fintech.
• Work in a supportive and collaborative environment.
• Influence customer perceptions of cross-border banking solutions.
• Join a mission-driven company focused on customer success.
• Embrace a remote-friendly company culture valuing diversity.