Customer Success Manager (Amazon PPC) - Remote

Overview

We are seeking a Customer Success Manager (Amazon PPC) to manage and optimize client relationships, ensuring brands thrive on Amazon. This role requires a data-driven approach, strong communication skills, and the ability to collaborate with internal teams to deliver exceptional results.

In Short

• Serve as the primary point of contact for clients, ensuring their needs and goals are met
• Build strong, long-term relationships with brands and act as a trusted advisor on their Amazon advertising strategy
• Communicate PPC performance insights, trends, and recommendations clearly and effectively
• Manage client expectations and provide proactive recommendations to improve their Amazon presence
• Work closely with internal PPC teams to ensure smooth execution of strategies and client objectives
• Guide brands to success through strategic Amazon advertising campaigns
• Analyze Amazon Business Reports, Advertising Reports, and other relevant data to identify trends and opportunities
• Oversee advertising budgets and optimize campaign performance as needed
• Utilize tools such as Helium10, DataDive, and Brand Analytics to drive data-driven decisions
• Track key performance indicators (KPIs) such as brand awareness, audience engagement, and campaign ROI

Requirements

• Strong communication skills
• Data-driven approach
• Experience in client relationship management
• Familiarity with Amazon PPC and advertising strategies
• Ability to analyze performance data
• Experience with tools like Helium10 and DataDive

Benefits

• Opportunity to work with global brands
• Dynamic team environment
• Career advancement opportunities
• Culture of delivering excellence