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Junior Business Developer / Project Manager (all genders) | Customer Service - Remote

Posted 118 weeks ago
Sales / Business
Full Time
Worldwide

Overview

This position is for a Junior Business Developer / Project Manager focusing on enhancing customer service within an e-commerce environment. The role involves collaborating with various departments to implement innovative solutions and improve customer satisfaction.

In Short

  • Full-time position with the option to work remotely within Germany or at various locations.
  • Focus on customer service optimization and project management.
  • Collaborate with Tech & Product, Logistics, Finance, and Legal departments.
  • Utilize AI tools for process automation and improvement.
  • Analyze existing processes to identify optimization opportunities.
  • Develop and implement measures to enhance customer experience.
  • Work in an agile environment with a dynamic team.
  • Contribute to the strategic development of customer service.
  • Communicate effectively with various stakeholders.
  • Required proficiency in German (C1) and English (C1).

Requirements

  • Degree in business administration, economics, or a related field.
  • Initial experience in project management or business development, preferably in e-commerce or customer service.
  • Able to thrive in a fast-paced, agile work environment.
  • Independent work style with strong prioritization skills.
  • Technical and data affinity, with experience in AI tools.
  • Excellent analytical and conceptual skills.
  • Clear communication skills and ability to represent customer service perspectives.
  • Motivated by challenges and capable of developing solutions independently.

Benefits

  • Flexible work-life balance with the option to work remotely or at various office locations.
  • Discounted fitness memberships and wellness programs.
  • 30 days of vacation per year and the option for sabbaticals.
  • Employee discounts for Kaufland.de.
  • Support for professional development and language learning.
  • Dynamic company culture with flat hierarchies and international teams.
  • Comprehensive onboarding and team integration programs.
Kaufland e-commerce logo

Kaufland e-commerce

Kaufland e-commerce operates the international online marketplaces of Kaufland, featuring thousands of sellers and millions of products, making it one of the fastest-growing online marketplaces. The company boasts a dynamic corporate culture that blends a start-up mentality with the resources of a large corporation. With a team of over 850 professionals, Kaufland e-commerce focuses on enhancing the digital shopping experience for customers while offering flexible work arrangements, including remote work options within Germany. The company values diversity and innovation, fostering a collaborative environment where employees can thrive and contribute to the future of e-commerce.

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