Junior Business Developer / Project Manager (all genders) | Customer Service - Remote

Overview

This position is for a Junior Business Developer / Project Manager focusing on enhancing customer service within an e-commerce environment. The role involves collaborating with various departments to implement innovative solutions and improve customer satisfaction.

In Short

• Full-time position with the option to work remotely within Germany or at various locations.
• Focus on customer service optimization and project management.
• Collaborate with Tech & Product, Logistics, Finance, and Legal departments.
• Utilize AI tools for process automation and improvement.
• Analyze existing processes to identify optimization opportunities.
• Develop and implement measures to enhance customer experience.
• Work in an agile environment with a dynamic team.
• Contribute to the strategic development of customer service.
• Communicate effectively with various stakeholders.
• Required proficiency in German (C1) and English (C1).

Requirements

• Degree in business administration, economics, or a related field.
• Initial experience in project management or business development, preferably in e-commerce or customer service.
• Able to thrive in a fast-paced, agile work environment.
• Independent work style with strong prioritization skills.
• Technical and data affinity, with experience in AI tools.
• Excellent analytical and conceptual skills.
• Clear communication skills and ability to represent customer service perspectives.
• Motivated by challenges and capable of developing solutions independently.

Benefits

• Flexible work-life balance with the option to work remotely or at various office locations.
• Discounted fitness memberships and wellness programs.
• 30 days of vacation per year and the option for sabbaticals.
• Employee discounts for Kaufland.de.
• Support for professional development and language learning.
• Dynamic company culture with flat hierarchies and international teams.
• Comprehensive onboarding and team integration programs.