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Customer Support Specialist - Remote

Posted 14 weeks ago
Customer Service
Full Time
India

Overview

The Customer Support Specialist at Katalon will play a crucial role in assisting customers by providing technical support and troubleshooting issues, ensuring a high level of customer satisfaction.

In Short

  • Collaborate with Product team for beta testing
  • Respond to customer inquiries via various channels
  • Troubleshoot and resolve customer issues
  • Document solutions for customer issues
  • Work with cross-functional teams to enhance product functionality
  • Maintain knowledge of products and updates
  • Contribute to support resources like FAQs and knowledge base articles

Requirements

  • Experience in customer support or technical assistance
  • Strong problem-solving skills
  • Ability to work collaboratively in teams
  • Excellent communication skills
  • Familiarity with quality management platforms is a plus

Benefits

  • Opportunity to work with a leading automation tool
  • Work in a dynamic and growing company
  • Flexible working environment
Katalon logo

Katalon

Founded in 2016, Katalon, Inc. is a leading provider of a modern, comprehensive quality management platform designed to empower quality assurance, DevOps, and software teams of all sizes. The Katalon Platform enables organizations to deliver exceptional customer experiences more efficiently and effectively. With a rapidly growing user base of over 30,000 teams worldwide, including many Fortune Global 500 companies like PwC, KPMG, and Abbott, Katalon has established itself as a top automation tool recognized by industry leaders and review sites such as G2, Gartner, Capterra, and IT Central Station. Committed to transforming the software quality industry, Katalon is focused on innovation and is expanding its global presence.

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