Guest Experience Specialist - Communications (International) - Remote

Overview

The Guest Experience Specialist will build personal connections with guests through phone, email, and chat support, addressing various needs to create a 5-star guest experience.

In Short

• Focus on creating a high-quality guest experience.
• Communicate effectively with guests through various channels.
• Resolve guest issues with empathy and creativity.
• Work in a fully remote environment.
• Contract position based in the Philippines.
• Drive quality outcomes for guests through strong problem resolution.
• Achieve key performance indicators for guest satisfaction.
• Adapt to changes in processes and technology.
• Participate in team feedback and growth initiatives.
• Work flexible hours, including nights and weekends.

Requirements

• Experience in hospitality or service industry.
• Strong communication skills, both verbal and written.
• Ability to manage difficult guest interactions with resilience.
• Proficiency in problem resolution.
• Adaptability to changing environments.
• Growth mindset and willingness to learn.
• Reliable attendance and punctuality.
• Bilingual skills are a plus.

Benefits

• Remote work flexibility.
• Kasa travel credit for stays at Kasa properties.
• Competitive salary at or above market rates.
• Additional perks for full-time roles.