Senior User Experience (UX) Writer - Remote

Overview

The Senior UX Writer at JumpCloud will contribute to the JumpCloud platform by establishing frameworks and guidelines for UX writing and content strategy, ensuring a polished and professional tone across all content.

In Short

• Contribute to the JumpCloud platform's UX writing and content strategy.
• Oversee writing style and tone for all content.
• Develop content governance guidelines.
• Conduct periodic content audits.
• Track and calculate content ROI.
• Create intuitive user flows and experiences.
• Lead collaborative design sessions with cross-functional teams.
• Mentor and influence design and designers.
• Drive collaboration across UX, Engineering, and Product teams.
• Foster a positive work environment focused on mentorship and collaboration.

Requirements

• 8+ years of experience in UX Writing and/or Content Strategy.
• Experience in fast-paced tech companies.
• Skilled in balancing B2C and B2B considerations.
• Well-versed in data-informed product design.
• Experience working in an agile environment.
• Passionate about design culture and UX principles.
• Ability to simplify complex operations into intuitive experiences.
• Trusted mentor with influential knowledge.
• Strong collaboration skills with cross-functional teams.
• Ability to foster a respectful and collaborative work environment.

Benefits

• Work in a well-established design and tech writing team.
• Participate in regular skillshare meetings and team-building exercises.
• Opportunity to shape UX writing and content strategy.
• Impact customers and business growth directly.
• Work in a fun and collaborative environment.