Customer Service Representative (CSR) – Virtual Assistant - Remote

Overview

This is a fully remote, full-time role for proactive and detail-oriented Customer Service Representatives (CSR) Virtual Assistants to support client communication and ensure a seamless customer experience.

In Short

• Manage customer interactions across email, chat, and phone.
• Respond to inquiries in a timely and professional manner.
• Assist clients with property-related questions and bookings.
• Handle and resolve customer concerns efficiently.
• Maintain and update client records in CRM systems.
• Track inquiries and ensure timely resolution.
• Coordinate with internal teams regarding property listings.
• Escalate complex issues when necessary.
• Support administrative tasks related to client management.
• Work in a remote environment with a reliable internet connection.

Requirements

• 2+ years of experience as a Customer Service Representative or similar role.
• Proven experience handling email, chat, and phone support.
• Strong English communication skills (written and verbal).
• Experience using CRM or customer support tools.
• Ability to multitask and manage time effectively.
• Strong attention to detail and organizational skills.
• Reliable internet connection and a professional remote workspace.

Benefits

• Work remotely from anywhere.
• Be part of a growing real estate company.
• Opportunities for professional development.
• Flexible working hours.
• Collaborative team environment.