Digital Operations Service and Process Innovation Lead - Remote

Overview

The Associate Director, Global Digital Operational Web Service & Process Innovation is responsible for leading innovation in external-facing web-related operational services, products, and processes within the GPD-DDT digital operations team.

In Short

• Lead strategic advancements in operational efficiency and customer experience.
• Define and execute a roadmap for web-related operational service innovation.
• Partner with cross-functional teams to assess emerging technologies.
• Develop enterprise-level strategies to improve operational performance.
• Ensure compliance with internal policies and global regulatory requirements.
• Oversee strategic partnerships with external vendors.
• Act as a trusted advisor to senior leaders.
• Lead, mentor, and develop a high-performing team.
• Champion a culture of innovation and continuous learning.
• Drive measurable improvements in digital operations.

Requirements

• Bachelor’s degree in a relevant field; Advanced degree preferred.
• Extensive experience in digital operations and process innovation.
• Deep expertise in web technologies and operational frameworks.
• Proven ability to lead cross-functional teams.
• Strong strategic leadership and communication skills.
• Experience in compliance and risk management.
• Ability to manage vendor negotiations effectively.

Benefits

• Transform patient care through innovative pharmaceuticals.
• Work in an inclusive and collaborative environment.
• Opportunity for career growth and development.
• Be part of a mission-driven organization.
• Commitment to creating a diverse workforce.