Remote Otter LogoRemoteOtter

Working Student in Customer Support - Remote

Posted 12 weeks ago
Customer Service
Internship
Germany

Overview

As a working student in Customer Support, you will be the voice of Joy_. You will support our customers in a friendly, fast, and solution-oriented way, helping ensure that both gift givers and recipients have a smooth and joyful experience.

In Short

  • Respond to customer inquiries via email
  • Coordinate orders, returns, and special cases
  • Identify recurring issues to improve processes
  • Work closely with Product & Tech teams
  • Very good German skills required
  • Initial experience in customer support is a plus
  • Reliability and detail-oriented work are necessary
  • Flexible working hours
  • Option to work fully remotely
  • Opportunity to shape customer experience

Requirements

  • Very good German skills, both written and spoken
  • Ideally some initial experience in customer support
  • Reliability and structured work
  • Motivation to take responsibility
  • Interest in improving processes

Benefits

  • Flexible working hours that fit well with your studies
  • The option to work fully remotely
  • A young, fast-growing startup
  • A dedicated, international team
  • The opportunity to help build customer experience
Joy logo

Joy

Joy is a forward-thinking company that redefines the gifting experience by offering personalized and customizable gift cards. With a focus on creativity and the personal touch of the giver, Joy aims to transform the traditional gift card market into a vibrant and flexible solution for consumers. As a remote-first startup based in Berlin, Joy is committed to becoming a major player in the B2B space, providing innovative products that cater to the needs of both businesses and consumers. The company values diversity, equal opportunities, and an entrepreneurial spirit, fostering an environment where team members can grow and contribute to the company's success.

Share This Job!

Save This Job!

Similar Jobs:

Global Treats logo

Working Student in Email Customer Support (m/f/d) - Remote

Global Treats

45 weeks ago

Join our team as a working student in customer support, assisting customers via email in a flexible and innovative environment.

Germany
Part-time
Customer Service
HEY HOLY logo

Working Student in Customer Service - Remote

HEY HOLY

135 weeks ago

Join our dynamic team as a part-time Customer Service Working Student, supporting our mission to improve the lives of dogs through excellent customer service.

Worldwide
Part-time
Customer Service
SYNAOS logo

Working Student / Intern Customer Support (All Genders) - Remote

SYNAOS

49 weeks ago

Join our customer support team as a working student or intern, helping to solve technical issues and enhance customer satisfaction.

Worldwide
Internship
Customer Service
PluginEnergy logo

Working Student Customer Support Renewable Energy - Remote

PluginEnergy

45 weeks ago

Join PluginEnergy as a working student in customer support, focusing on renewable energy solutions.

Germany
Part-time
Customer Service
easybill logo

Working Student in Customer Success (m/f/d) - Remote

easybill

36 weeks ago

Join easybill as a Working Student in Customer Success, supporting customer inquiries and enhancing user experience while working remotely.

Germany
Part-time
Customer Service