Remote German-Speaking Customer Support Expert

Overview

Join a global team as a Remote German-Speaking Customer Support Expert, providing top-notch assistance to customers of a leading streaming platform while working from home in Turkey.

In Short

• 100% remote work from home in Turkey.
• Primary contact for German-speaking customers.
• Assist customers via phone, chat, and email.
• Provide subscription and technical support.
• Ensure customer retention through excellent service.
• Log customer interactions to improve service.
• Work 5 days per week (40 hours) with a rotating schedule.
• Receive bonuses for late-night and weekend shifts.
• Enjoy comprehensive benefits including health insurance and meal vouchers.
• Fluent German and good English communication skills required.

Requirements

• Fluent (C1/C2) German skills in written and verbal communication.
• Very good English skills (B2+) for internal communication.
• Must reside in Turkey and be authorized to work there.
• High self-motivation and reliability.
• Willingness to work late evening hours or weekends.

Benefits

• Full-time remote work setup.
• Attractive bonuses for shift work.
• 30-minute lunch break and two 10-minute coffee breaks.
• Private health insurance.
• Meal vouchers and a substantial Welcome Bonus.