Remote Digital Content Support Consultant

Overview

As a Remote Digital Content Support Consultant, you will provide exceptional service to Danish and English-speaking users, ensuring they have seamless access to their digital content and resolving any issues they encounter.

In Short

• Serve as the primary contact for users facing issues with digital content.
• Handle inquiries related to purchase history, subscription management, and payment issues.
• Collaborate with technical teams to report bugs and implement solutions.
• Maintain expert knowledge of platform policies and troubleshooting guides.
• Meet and exceed service metrics for resolution time and customer satisfaction.
• Work independently from home, organizing your workday effectively.
• Fluency in Danish and proficiency in English are required.
• Experience in BPO or technical customer support is a strong advantage.
• Ability to simplify complex technical information for users.
• Enjoy a standard Monday to Friday work schedule with flexibility.

Requirements

• Native or near-native fluency in Danish.
• Full proficiency in English.
• Detail-oriented and self-managed professional.
• Proven track record of handling sensitive customer information.
• Comfortable working autonomously without supervision.
• Prior experience in customer support, particularly for digital services.
• Strong communication skills, both written and verbal.

Benefits

• Exceptional work-life balance with standard working hours.
• Full remote working model offering freedom and cost savings.
• Structured training program followed by ongoing development opportunities.
• Opportunity to contribute to a world-class digital platform.