Remote Customer Support Representative (German/English)

Overview

Join an international publishing giant as a Remote Customer Support Representative, providing world-class support in German and English.

In Short

• First point of contact for customer inquiries via phone, email, and chat.
• Resolve standard issues related to account access, subscription management, and basic technical troubleshooting.
• Escalate complex requests to the appropriate departments.
• Document all customer interactions and resolved cases in the CRM system.
• Maintain high service standards and quality metrics.
• Continuously acquire in-depth knowledge about the streaming platform.
• Work reliable rotating shifts to cover service hours.
• Fluent in German (C1) and good English (B1) is required.
• Experience in customer service or call center environment preferred.
• Strong service mentality and excellent communication skills.

Requirements

• Fluent German and good English proficiency.
• Experience in customer service or a call center.
• Customer-oriented with the ability to recognize needs quickly.
• Excellent verbal and written communication skills.
• Good understanding of common end devices and streaming technologies.
• Ability to work efficiently under high call volumes.
• Access to a quiet workspace and stable internet connection.

Benefits

• Attractive quality bonus of up to 10%.
• Meal card.
• Private health insurance included.
• Rotating days off.
• Flexible working hours.