German-Speaking Remote Customer Service Specialist

Overview

Are you an engaged and highly communicative individual ready to bring your German language expertise to our international customer service team? This is an exceptional opportunity to build a stable career based in Turkey while enjoying the flexibility and comfort of working from home.

In Short

• Key point of contact for German-speaking users.
• Handle customer inquiries regarding bookings and account information.
• Fast and effective problem resolution.
• Ensure high service quality and documentation in CRM.
• Collaborate with the team to improve processes.
• Work 5 days a week (40 hours) with rotating shifts.
• Enjoy 100% remote work from your residence in Turkey.
• Receive comprehensive benefits including meal allowances and health insurance.
• Participate in detailed and paid induction training.
• Must have business-fluent German and good English skills.

Requirements

• Business-fluent German skills (C1/C2 level).
• Good English skills (B2+) for internal communication.
• Strong service orientation and empathy.
• Ability to maintain composure under stress.
• Proficient in common PC software.
• Willingness to learn new systems quickly.
• Resident of Turkey with valid work permit eligibility.

Benefits

• Healthy work-life balance.
• Consistent time off with two days off per week.
• Meal allowances and private health insurance.
• Transportation support.
• Comprehensive onboarding training.