Remote Customer Service Specialist (German Speaker)

Overview

Join a global automotive leader as a Customer Service Specialist, where you will provide exceptional service to clients across Europe, all from the comfort of your home in northern Portugal.

In Short

• Handle inbound calls, emails, and chats for a leading global car manufacturer.
• Support customers with technical inquiries and general service support.
• Ensure customer satisfaction through clear and empathetic assistance.
• Collaborate with internal departments to resolve complex cases.
• Work in a fast-paced, multilingual environment with high-quality standards.
• Rotating shifts required, including nights and weekends.
• Full remote working model after initial training.
• Base salary of 1,100 EUR/month plus bonuses.
• Private health insurance provided from day one.
• Career development opportunities with a global industry leader.

Requirements

• Fluent in German (C2) and English (B2).
• Previous experience in customer support, preferably in automotive or tech.
• Comfortable with a rotational shift schedule.
• Tech-savvy and quick to learn new tools.
• Ability to thrive in a remote, multicultural environment.

Benefits

• Stability and benefits of a long-term contract.
• Work from home with a supportive team.
• Career growth opportunities in customer service.
• Meal allowance of 7.23 EUR/day.
• Complexity and position bonuses available.