Online Operations Associate - Remote

Overview

The Online Operations Associate will ensure partners enjoy a seamless and delightful experience by providing excellent technical and customer service support.

In Short

• Communicate with customers via email to resolve partner issues.
• Escalate complex issues to cross-functional teams.
• Document customer interactions and resolution paths.
• Maintain high customer satisfaction through timely support.
• 2+ years of experience in Operations, Account, and Customer Support.
• Proficiency in Excel and SQL for data analysis.
• Experience with Zendesk ticketing system.
• Strong written and verbal communication skills.
• Outstanding customer service and interpersonal skills.
• Remote opportunity for residents in NY, Baltimore, and Boston.

Requirements

• 2+ years of experience in Operations, Account, and Customer Support.
• Proficiency in Excel and SQL for data analysis.
• Experience with Zendesk ticketing system.
• Strong written and verbal communication skills.
• Outstanding customer service skills.
• Ability to build rapport with customers.
• Strong interpersonal skills.
• Ability to work collaboratively in a team environment.

Benefits

• Remote opportunity to those who reside in NY, Baltimore, and Boston.
• Expand technical and customer service skills.
• Explore APIs and gain insights into the media industry.
• Join a dynamic team and utilize advanced tools like Intercom.
• Elevate digital customer experiences.