Senior Payments Operations Manager - Remote

Overview

The Senior Payments Operations Manager will oversee the payment flow, ensuring smooth transactions across various providers and channels while optimizing global payments infrastructure.

In Short

• Monitor and improve daily payment metrics.
• Detect and respond to authorization drops.
• Drive data-backed experiments in payment processing.
• Own and evolve the payment orchestration platform.
• Serve as the operational contact for payment service providers.
• Monitor fraud rates and chargebacks.
• Maintain documentation for payment operations.
• Communicate risks and incidents effectively.
• Collaborate with various teams to improve processes.
• Influence revenue and risk management strategies.

Requirements

• 5+ years in payments operations or similar roles.
• Experience with live payment systems.
• Deep knowledge of card payments and authorization flows.
• Direct experience with payment service providers.
• Analytical mindset with strong judgment skills.
• Excellent communication and collaboration skills.

Benefits

• Immediate impact on mission-driven projects.
• Collaboration with diverse teams.
• Opportunities for growth into leadership roles.
• Competitive compensation and flexible work arrangements.
• Cultural emphasis on psychological safety and transparency.
• Annual company workcation and team meetups.