Remote Voice Customer Support Agent

Overview

This position involves providing empathetic and patient-focused assistance to healthcare clients while working remotely, ensuring effective communication and documentation.

In Short

• Serve as the primary point of contact for healthcare clients.
• Create, update, and maintain documentation related to client interactions.
• Compose follow-up emails to confirm appointments and address client concerns.
• Manage client information within CRM systems.
• Provide administrative support, including calendar management.
• Coordinate with healthcare professionals for appointment scheduling.
• Compile and analyze client interaction data for service improvement.

Requirements

• 2.5+ years of experience in a client-facing role, preferably in healthcare.
• Exceptional written and verbal communication skills.
• High accuracy in managing documentation and CRM data.
• Advanced skills in Microsoft Office Suite and familiarity with CRM systems.
• Strong organizational and time management skills.
• Proactive and flexible attitude, able to work independently and collaboratively.
• Preferable: experience with email marketing (e.g., Mailchimp).

Benefits

• Competitive salary.
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with industry leaders in the BPO sector.
• Career growth and development opportunities.