Team Lead, Premium Audit - Remote

Overview

This position is posted by Jobgether on behalf of Pie Insurance. We are currently looking for a Team Lead, Premium Audit in the United States.

Join a fast-growing, tech-forward insurance team dedicated to making coverage simpler and more accessible for small businesses. In this leadership role, you’ll guide and support a high-performing audit team, oversee quality standards, and collaborate across departments to optimize internal processes. You'll shape strategy, enhance team capabilities, and be a key player in delivering a seamless customer experience. This is a remote or hybrid position for U.S.-based professionals looking to grow in a people-first, innovative environment.

In Short

• Lead and coach the Premium Audit team.
• Ensure high-quality service and compliance.
• Conduct regular one-on-ones and performance reviews.
• Serve as a liaison between departments.
• Address customer escalations and review KPI reports.
• Develop training materials and SOPs.
• Drive a culture of accountability and collaboration.

Requirements

• Experience in team management and leadership.
• Strong understanding of audit regulations.
• Excellent communication skills.
• Ability to analyze performance metrics.
• Experience in developing training programs.
• Customer-centric mindset.

Benefits

• Opportunity for professional growth.
• Remote or hybrid work options.
• Supportive work environment.
• Access to continuous learning resources.