Sr. Technical Escalation Manager - Remote

Overview

This position is designed for a strategic thinker with a passion for customer success and technical problem-solving. As a Sr. Technical Escalation Manager, you'll serve as a critical bridge between customers and internal teams, ensuring technical roadblocks are swiftly removed and the customer experience is continuously improved.

In Short

• Act as the primary point of contact for managing and resolving technical escalations.
• Leverage in-depth product knowledge to guide customers through challenges.
• Collaborate with product, engineering, and support teams to troubleshoot issues.
• Proactively monitor customer account health.
• Provide actionable recommendations based on customer data.
• Advocate for customer needs and influence product enhancements.
• Participate in executive business reviews.

Requirements

• Strong interpersonal and technical acumen.
• Highly organized with the ability to thrive in fast-paced environments.
• Experience in customer success or technical support roles.
• Ability to analyze customer data and provide insights.

Benefits

• Opportunity to work with AI-ready data solutions.
• Be part of a team focused on customer satisfaction.