Senior Intake Specialist - Remote

Overview

This role is a critical frontline position responsible for connecting prospective clients with legal assistance during vulnerable times. You will engage directly with individuals seeking help, assessing their cases with empathy and professionalism, and guiding them through the intake process.

In Short

• Serve as the primary point of contact for incoming leads seeking legal help through various communication channels.
• Assess case viability by gathering and evaluating client information related to personal injury and motor vehicle accidents.
• Build rapport with prospective clients, turning qualified leads into retained clients with a high conversion rate.
• Follow up consistently and respectfully with callers to maintain engagement and support.
• Maintain accurate records of all interactions and case details within case management systems.
• Refer cases outside personal injury scope to appropriate partner law firms.
• Participate in ongoing training to stay current with procedures, terminology, and best practices.
• Work assigned shifts, including evenings, weekends, and holidays.

Requirements

• Experience in client-facing roles, preferably in a legal or customer service environment.
• Strong communication and interpersonal skills.
• Ability to assess client needs and provide appropriate solutions.
• Detail-oriented with strong organizational skills.
• Willingness to work flexible hours.

Benefits

• Fully remote work with flexible hours.
• Comprehensive training provided.
• Opportunities for incentive compensation based on performance.
• Supportive work environment focused on helping others.