Remote Senior Customer Experience Manager

Overview

This position involves shaping and enhancing customer experiences for enterprise clients, focusing on product adoption and long-term value.

In Short

• Develop and maintain strategic relationships with ~20 enterprise customers.
• Drive product adoption and ensure favorable customer health through proactive engagement.
• Collaborate with cross-functional partners for cohesive customer outcomes.
• Create tailored training and configurations based on customer needs.
• Anticipate client needs by understanding product and industry intricacies.

Requirements

• At least five years of customer success experience in B2B SaaS.
• Proficiency in handling complex, configurable products.
• Strong communication skills for conveying complex ideas.
• Experience working closely with Sales, Product, Support, and Operations teams.
• Detail-oriented with accurate CRM management skills.

Benefits

• Emphasis on high-quality work with no shortcuts.
• 10-year exercise window for stock options.
• Unlimited PTO policy for regular vacations.
• Fully paid family leave of twelve weeks in the US.
• Generous budget for equipment and software.
• $100/month education budget and conference coverage.
• Private medical insurance based on the region.