Senior CCaaS/UCaaS Engineer - Remote

Overview

This position is for a Senior CCaaS/UCaaS Engineer responsible for designing and optimizing cloud-based communication platforms in a fully remote setting.

In Short

• Design and manage CCaaS solutions like NICE CXone and Genesys.
• Oversee UCaaS environments such as RingCentral and Microsoft Teams.
• Integrate AI-driven automation for enhanced experiences.
• Develop and secure APIs for data exchange.
• Collaborate with cross-functional teams on customer solutions.
• Implement and maintain WFM systems and dashboards.
• Ensure compliance with security and privacy standards.
• Mentor junior engineers in contact center technologies.

Requirements

• Experience with CCaaS and UCaaS platforms.
• Strong knowledge of AI and automation technologies.
• Proficiency in API development and management.
• Experience with data visualization tools like Power BI.
• Understanding of security and privacy compliance.
• Ability to mentor and guide junior engineers.

Benefits

• Work in a fully remote environment.
• Opportunity to shape intelligent communication solutions.
• Collaborative work with cross-functional teams.
• Access to cutting-edge technologies.
• Potential for career growth and development.