Help Desk Manager - Remote

Overview

This position is for a Help Desk Manager in the United States, focusing on leading and managing an IT support team to ensure efficient technical assistance delivery.

In Short

• Lead and manage a dynamic IT support team.
• Oversee Help Desk operations and establish customer service standards.
• Implement best practices for technical support.
• Drive continuous improvement and monitor help desk performance.
• Foster collaboration between IT staff and other departments.
• Respond to escalated and high-priority support requests.
• Develop and maintain productivity reports.
• Conduct performance evaluations and assist in recruiting help desk staff.
• Support departmental meetings and strategic goal reviews.
• Manage enterprise phone systems and train staff.

Requirements

• Experience in help desk management or IT support.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to implement best practices in technical support.
• Experience in performance evaluation and employee development.
• Familiarity with enterprise phone systems.
• Strong organizational and strategic planning skills.
• Commitment to fostering an inclusive work environment.
• Ability to analyze help desk performance data.
• Problem-solving skills and technical expertise.

Benefits

• Opportunity to lead a dynamic team.
• Supportive work environment emphasizing inclusion.
• Professional development and growth opportunities.
• Engagement in strategic planning initiatives.
• Collaboration with various departments.
• Hands-on leadership experience.
• Contribution to technology strategy.
• Access to resources for continuous improvement.
• Competitive compensation package.
• Flexible work arrangements.