Help Desk Manager - Remote

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Help Desk Manager in the United States.

In Short

• Lead and develop a high-performing technical support team.
• Deliver exceptional IT support across desktop, network, and SaaS/cloud applications.
• Drive process improvements and oversee day-to-day operations.
• Leverage analytics to proactively resolve recurring issues.
• Align support initiatives with organizational goals.
• Create a culture of accountability, curiosity, and inclusion.
• Ensure service delivery meets industry-leading standards.
• Collaborate with IT, business, and leadership teams.
• Promote inclusive leadership and build trust within the team.

Requirements

• Experience in managing a Help Desk or IT support team.
• Strong understanding of IT support operations and metrics.
• Ability to analyze data and drive process improvements.
• Excellent communication and collaboration skills.
• Experience with SaaS applications and change management.
• Proven leadership skills in a technical environment.

Benefits

• Opportunity to work in a fast-growing fintech environment.
• Flexible work arrangements (remote or office-based).
• Professional development opportunities.
• Collaborative and inclusive work culture.