Group Benefits Specialist (Claims/LOA) - Remote

Overview

This remote role offers a unique opportunity to support complex group benefits and disability claims for clients across Canada. As a key member of the Client Enablement Team, you will act as a subject matter expert and play a central role in managing disability claims, supporting leave of absence cases, and guiding internal teams.

In Short

• Handle disability claim submissions and resolve complex inquiries using internal systems.
• Provide personalized support to members regarding claim applications and documentation requirements.
• Educate clients and Plan Administrators on the disability claims process.
• Serve as a resource for complex or escalated claims-related issues.
• Liaise with insurance carriers for fair claim resolutions.
• Maintain and update plan member records in internal systems.
• Create and deliver training materials for team members.

Requirements

• Strong understanding of claims processes.
• Excellent customer service skills.
• Experience with Zendesk and SCBConnect preferred.
• Ability to handle complex inquiries.
• Strong communication and interpersonal skills.
• Detail-oriented and organized.

Benefits

• Work from home flexibility.
• Opportunities for growth within the organization.
• Collaborative team environment.
• Supportive management.