Digital Project Manager - Remote

Overview

The Digital Project Manager will drive the onboarding process for new customers, ensuring effective setup and satisfaction throughout the implementation process.

In Short

• Manage and drive customer onboarding progress through calls, emails, and consistent follow-up.
• Oversee the setup of customer accounts and the switch-on of various features.
• Collaborate with internal teams like Professional Services, Sales, and Customer Success.
• Maintain accurate documentation throughout the onboarding process.
• Act as the central point of contact for customers.
• Provide guidance and troubleshooting support as necessary.
• Keep project management tools updated to reflect current status.
• Ensure transparency across teams.

Requirements

• Experience in project management.
• Strong communication skills.
• Ability to collaborate with cross-functional teams.
• Proficiency in project management tools.
• Customer-focused mindset.

Benefits

• Work remotely from anywhere in South Africa.
• Opportunity to work with diverse teams.
• Professional development opportunities.