Remote Decisioning Manager

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Decisioning Manager - REMOTE. In this pivotal client-facing role, you will ensure the ongoing performance and value of decisioning and software platforms for strategic clients. Collaborating with various teams, you will address client needs and contribute to long-term partnerships, while positioning our partner as a trusted advisor in decision-making processes. Your efforts will directly impact both client satisfaction and business outcomes, making you integral to the company's success.

In Short

• Be the primary decisioning and software point of contact for assigned strategic clients
• Lead regular client technical and decisioning reviews focused on platform performance and business outcomes
• Build trusted relationships across multiple levels of the client organization
• Oversee decisioning platform implementations and post-production support
• Manage client communications, root cause analyses, and periodic service level agreement reviews
• Lead model governance activities, including documentation and updates
• Facilitate client training for decisioning and fraud solutions

Requirements

• 7+ years experience managing enterprise decisioning or analytics solutions in a client-facing role
• Experience with decisioning platforms and data-driven models
• Strong background in managing client environments and cross-functional teams
• Capable of leading client escalations and service management activities
• Experience protecting core revenue and supporting solution expansion
• Excellent balance of strategic planning and hands-on execution skills
• Proven experience in leadership development and influence

Benefits

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick, and 12 paid holidays
• Support for diversity, equity, and inclusion initiatives
• Recognition for work-life balance and wellness programs