Customer Support Specialist - Remote

Overview

As a Customer Support Specialist, you will be responsible for delivering exceptional technical and functional support to customers, including Neobanks and MFIs, while collaborating with multiple teams to ensure efficient service delivery.

In Short

• Provide top-tier support by resolving customer queries on product configuration, reporting, and integrations.
• Assist in defining and maintaining performance standards, including SLAs and best practices for ticket handling.
• Collaborate with internal teams to enhance support processes and technical troubleshooting.
• Maintain up-to-date knowledge of new product features and API integrations.
• Act as an escalation point for complex customer issues, offering guidance and resolution strategies.
• Identify and implement tools and automation to optimize resource efficiency.
• Contribute to internal documentation, including support procedures and training materials.
• Stay informed about product updates and ensure accurate communication with customers.

Requirements

• Strong communication skills.
• Analytical skills.
• Customer-oriented mindset.
• Experience in customer support roles.
• Ability to work standard CET working hours.

Benefits

• Fully remote work opportunity.
• Collaboration with a diverse team.
• Opportunities for professional growth.