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Clinician Support Specialist (CSS) - Remote

Posted Yesterday
Customer Service
Full Time
USA

Overview

This position is posted by Jobgether on behalf of Ambience Healthcare. We are currently looking for a Clinician Support Specialist (CSS) in United States.

Join a mission-driven team dedicated to transforming healthcare through AI. In this role, you will be the primary point of contact for clinicians, helping them maximize the value of cutting-edge AI tools. You'll troubleshoot, educate, and advocate for users, ensuring they feel confident and supported at every step. This is an exciting opportunity for someone who thrives in fast-paced, collaborative environments and wants to directly improve healthcare delivery while shaping the future of clinical technology.

In Short

  • Serve as the go-to expert for clinicians, offering high-quality, real-time support that empowers them to focus on patient care.
  • Troubleshoot and resolve issues efficiently, aiming for first-contact resolution to reduce friction and build trust.
  • Create and maintain internal and external knowledge resources to help clinicians access information and reduce support volume.
  • Analyze support trends, report insights to product and engineering teams, and contribute to the improvement of features and workflows.
  • Continuously improve support systems and operations, optimizing tools and processes to enhance the clinician experience.

Requirements

  • Strong communication skills.
  • Experience in customer support or related fields.
  • Ability to work in a fast-paced environment.
  • Familiarity with AI technologies is a plus.

Benefits

  • Opportunity to work with cutting-edge technology.
  • Collaborative work environment.
  • Impactful role in improving healthcare delivery.

Jobgether

Jobgether

Jobgether is a global platform dedicated to connecting job seekers with fully remote job opportunities. The company focuses on matching candidates to roles where they are most likely to succeed, providing valuable feedback on applications to enhance the job search experience. Jobgether aims to eliminate common frustrations in the job market, such as application black holes and recruiter ghosting, by offering a supportive and transparent approach to remote employment.

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