Clinical Support Specialist - Remote

Overview

The Clinical Support Specialist (“CSS”) role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrative duties that include, but are not limited to, chart preparation and Behavioral Health Integration.

In Short

• Assisting patients with behavioral health education.
• Providing technical support for telehealth visits.
• Accessing vitals and data from EMR.
• Completing Behavioral Health Integration cases.
• Recording data into EHR system.
• Maintaining equipment and ensuring compliance.
• Working closely with clinicians for smooth patient visits.
• Performing core functions as assigned.
• Adhering to HIPAA and PHI standards.
• Providing excellent customer service.

Requirements

• Minimum High School Diploma required.
• 1+ year in a healthcare setting preferred.
• Medical Assistant or CNA certification a plus.
• Basic knowledge of medical terminology.
• Experience with online healthcare tools.
• Proficiency in Microsoft Office Suite.
• Ability to maintain confidentiality.
• Commitment to customer service.
• Ability to work in a caring company culture.

Benefits

• Flexible work environment.
• Opportunity to work remotely.
• Engagement in meaningful healthcare support.
• Professional development opportunities.
• Supportive team culture.